Trigger Email Tracking#

[Amazing]

Using v8.0.0.0

We have created a WSI application which uploads the tracking information, and marks the orders as shipped, but have not figured out how to have it auto send the tracking emails.

Any pointers?

[ssgumby]

We've found it easier to have UPS/Fedex send the emails for us. In UPS World Ship its just a flag they set that tells them to email the customer.

[AspDotNetStorefront Staff - Scott]

You could probably use the OrderShipped Event Handler to do that pretty easily as well.

[jmdjmd]

Has anyone been able to accomplish this?

[alp]

Referencing the WSI, I created a class with a function for processing the "OrderManagement" feature. All of the options for this feature are documented online under the WSI Master Doc Reference...way at the bottom.

My function accepts parameters for each of the possible attributes (OrderNumber, Action, RefundReason, TrackingNumber, ShippingCarrier, Notes, and NewEMail.)

Important Note: The "ShippingCarrier" attribute is actaully "ShippedCarrier." Had to dig that out of the source code after I realized it was not working. Make sure the XML Attribute in the OrderManagement node is titled "ShippedCarrier."

In my function I used a StringBuilder to build up the XML for the call to the WSI. If a parameter is passed in a empty string, I exclude it from the XML string.

I call this function from my code and pass in "MarkAsShipped" for the Action Attribute, along with the OrderNumber, TrackingNumber, and ShippedCarrier.

That is pretty much it. My function processes the WSI call and the Order record is updated in the database and the email goes to the Customer just like it would if you were to mark something as shipped from the StoreFront Admin interface.

I hope this helps someone.

[jdudley]

Can you post your function? I am running into an issue where I need to send the shipped email after updating the shipping using the WSI. I just realized that it doesnt do this automatically...

[alp]

Note: the function this code in within, takes String params for the values such as action, refundReason, trackingNumber, etc.

Dim sb As New StringBuilder
sb.Append("<AspDotNetStorefrontImport Verbose=""false"">")
sb.Append(" <Transaction>")

sb.Append("<OrderManagement OrderNumber=""" & orderNumber & """")
sb.Append(" Action=""" & action & """")

If refundReason <> "" Then
sb.Append(" RefundReason=""" & refundReason & """")
End If
If trackingNumber <> "" Then
sb.Append(" TrackingNumber=""" & trackingNumber & """")
End If

If shippedCarrier <> "" Then
sb.Append(" ShippedCarrier=""" & shippedCarrier & """")
End If

If notes <> "" Then
sb.Append(" Notes=""" & notes & """")
End If

If NewEMail <> "" Then
sb.Append(" NewEMail=""" & NewEMail & """")
End If

sb.Append(" />")

sb.Append(" </Transaction>")
sb.Append("</AspDotNetStorefrontImport>")

strXML = wsi.DoIt(Me.AuthenticationEmail, Me.AuthenticationPassword, sb.ToString())
wsi.Dispose()

[Jose Rojas]

I can help with the Tracking Number email, PM or send a email if interested.

[Laban]

I am having the same issue - how to get a shipment confirmation email sent when marking the order as shipped via WSI.

Here is an example of the XML of the request:

<AspDotNetStorefrontImport Verbose="false">
<OrderManagement OrderNumber="100161" Action="MarkAsShipped" ShippedOn="06/02/2010" ShippedCarrier="UPS" TrackingNumber="2216Y19F031237777" NewEMail="joe@acme.com"/>
</AspDotNetStorefrontImport>

This updates the order just fine, but no email gets sent (I have tried with and without the NewEMail attribute).

Is there any way to make this work via WSI?

Thanks,
Laban

[AspDotNetStorefront Staff - Alfred]

That should work fine. Just make sure your appconfig: SendShippedEMailToCustomer is set to true. You'll have to remove the NewEmail attribute also, that's only used in OrderManagementActionEnum.ChangeOrderEMail operation.