Disabled Mobile Template

[virtualtap]

Hello, I have disabled the mobile template (By truncating Mobile table in DB), works great accept for iphone, iphone continues to display the mobile template, I have cleared cache tried it on brand new iphone etc.

Anything else I should try? Thanks in advance for any advise.

[Soulfire86]

If you are referring to the Mobile Plugin, you should have an AppConfig Paramater called Mobile.IsEnabled.

Set that to false then reset your cache and it should no longer display any of your mobile skin stuff.

[virtualtap]

Thanks for replying, I don't have the mobile plugin, just the standard MSX Framework/cart

[deanfp]

Try clearing the cache or cookies on the apple product.

Go to settings/safari/clear cookies and cache.

[virtualtap]

I have done that, even tried it on a new iphone.

[deanfp]

Worked fine on ours by just having the db table empty. Odd that you are seeing it only on apple products.

[snowy]

I have version 9.1.0.1

I had a look on my appconfig and the Mobile.IsEnabled doesen't exist , I went ahead and added and chose false as the boolean option but still not working .

Still showing in IPAD and Iphone

Can somebody help please

[DotNetDevelopments]

That AppConfig is only if you have the Vortx Mobile Plugin.

Otherwise the best way, is to delete all the rows inside the MobileDevice Table like deanfp suggested.

So first things first. Do a complete backup of your database? Why a complete backup? Because chances are you have not manually done one in ages. Once that is done and safe, you will want to run this.

DELETE FROM MobileDevice;

Done, all entries inside the MobileDevice table are gone. So no one can get to the Mobile Template because there are no user agents to check against.

If you ever need to get them rows back (you want to use the mobile template again.) Look for your DB files you used when installing/upgrading ASPDNSF.

To keep this information relevant I am not going to post the section of code as it may change in the future. So first do a full site backup again. Then open up the DB script for installing the latest version (or your current version) of ASPDNSF. You want to look for the section of code starting like this

SET IDENTITY_INSERT [dbo].[MobileDevice] ON

This code will then be followed by all the Mobile Devices. Copy from the SET Identity_Insert all the way to it turning off. Simply run that section of code and all the Mobile Devices are back and you are using Mobile Templates again!

Hopefully that was helpful.

[bohunlee]

I'm having the same problem as the other user that posted. Version 9.2.

Mobile template is disabled for all other devices I've tested (Android and BlackBerry), but not iPhone and iPad.

Any ideas?

[deanfp]

It's because Apple won't allow Safari to be used as a desktop browser just yet. If you try downloading another browser from the App Store you will see that it should open in full mode.

There maybe an option to add a link within the mobile template that says "View full site here"